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Shipping Policy

To our customers, Thanks for your support on Tactical Outwear

Please accept our sincere apology, if delay, or other issues happens to your shipment recently.

Since the COVID-19  has not been controlled effectively, the international logistic is taking steps beyond our expectation, The logistic efficiency is much slower than usual, especially in Europe which effects our shipping policy.

Please be aware that your order may take more time to delivery than usual. Thanks for your support and patient.

How is My parcel Being Delivered?

• Europe – Orders should arrive within 10-14 working days (excluding day of dispatch)
• USA and Canada – Orders should arrive within 10-14 working days (excluding day of dispatch)
• Rest of the World – Orders should arrive within 10-30 working days (excluding day of dispatch)

Refund & Returns Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

Returns Policy Overview

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Items That Cannot Be Returned

Facemasks, whistles, socks, underwear, towels, bulk orders, custom or specifically agreed orders, and business-to-business orders cannot be returned.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]m and send your item to: 8 villa Roseto, Katumba Road, Sunninghill, Sandton Gauteng, South Africa 2129.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Returns Policy

To return your product, you should mail your product to:

8 villa Roseto, Katumba Road, Sunninghill, Sandton Gauteng, South Africa 2129

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us at [email protected] for questions related to refunds and returns policy